What is OneFieldPro?

You can hire IT Support technicians directly on OneFieldPro. For marketplace services (electrical, plumbing, HVAC, roofing, construction), we only display licensed companies. OneFieldPro is not involved in the hiring process.

Is OneFieldPro a contractor?

No. OneFieldPro does not perform any construction, repair, or maintenance services. We connect you with independent, licensed professionals.

What states does OneFieldPro operate in?

We operate across the United States. Rates vary by location and trade category. The applicable rate for your area is displayed when creating a Work Order.

Are all Service Providers licensed and insured?

Yes. Every Service Provider listed on the Platform must provide a valid license number, license state, license document (PDF), and insurance document (PDF). Profiles without these are not visible to Clients.

How do I contact support?

You can reach OneFieldPro support through the in-app support feature or by contacting us at the email/phone listed on the website. Disputes must be filed within 24 hours of the completed event.

Can OneFieldPro change these policies?

Yes. We reserve the right to modify policies at any time. Changes are communicated via email, in-app notifications, and updated dates on the policy page. Continued use of the Platform after changes constitutes acceptance.

How do I create a Work Order?

Create a Work Order by specifying the trade category, location, date, and time slots. You can save it as a Draft or publish it as Opened to begin recruiting technicians. No payment is required until you Place the order.

Do I have to pay to post a Work Order?

No. Creating and publishing (opening) a Work Order is completely free. You only pay when you Place a Work Order, which means confirming the assignment and locking in the technician(s).

How many slots can I add to a Work Order?

Up to 10 slots per Work Order, each with a minimum of 2 hours and a maximum of 10 hours.

Can I extend a slot after it's been placed?

Yes. Only the Client can request extensions. The minimum extension is 1 hour and the total slot duration cannot exceed 10 hours. Post-Place extensions require the Technician to approve within 5 minutes. Extension pricing uses the frozen rate from the original placement.

What is the "frozen rate"?

The frozen rate is the Base Rate that was active when the Work Order was Placed. Even if rates change after placement, your extensions and refunds are calculated using the rate locked at the time of payment.

How far in advance must I place a Work Order?

You must place a Work Order at least 3 hours before the scheduled start time. If a slot is still unpaid within 3 hours of its start time, it will be automatically cancelled.

How many active Work Orders can I have?

Up to 100 active Work Orders at a time.

What if the technician doesn't show up?

If a Technician does not check in within 10 minutes after the scheduled start time, the slot is auto-cancelled and you receive a full refund. The Technician receives no compensation.

Am I guaranteed the quality of work?

OneFieldPro is a marketplace facilitator. We do not guarantee the quality, timeliness, or outcome of any service. However, we require all Service Providers to be licensed and insured, and we have a dispute resolution process if issues arise.

What payment methods are accepted?

All payments are processed through Stripe. We accept credit cards, debit cards, and other Stripe-supported payment methods.

What happens if I need multiple technicians?

You can add up to 10 slots to a single Work Order. Each slot is assigned to one technician. Slots within the same Work Order must have at least a 1-hour gap between them.

Do I get a discount for larger orders?

Yes. We offer Volume Tier Discounts based on total hours per Work Order. Higher total hours unlock greater discounts. Exact percentages vary by location and are displayed during the order process. Discounts are recalculated automatically when hours change.

How much do I get paid?

You receive an hourly rate equal to the Base Rate minus a per-hour platform commission. The exact amounts vary by location and are displayed transparently at the time of engagement confirmation.

When do I get paid?

After a slot is completed, your payment is placed in a 24-hour hold before funds become available for withdrawal. This applies to full payments, truncated payments, and extension payments.

How do I start a service engagement?

You can check in starting 10 minutes before your scheduled start time. You must be within 500 meters of the work site (GPS verified). If you don't check in within 10 minutes after the start time, the slot is auto-cancelled.

Can I cancel a service after starting?

Yes, but you will only be paid for fully completed hours (rounded down).

What are the work limits?

For safety: maximum continuous work is 10 hours, maximum daily accumulated work is 14 hours, and a required rest period of 8 hours is needed to reset limits.

What do I need to be listed on the Marketplace?

You need an active profile with complete company information, a valid license number and license state, a current license document (PDF), and a current insurance document (PDF).

Can my profile be deactivated?

Yes. The Platform may deactivate profiles that violate terms of service, receive verified complaints, or fail to maintain current licensing. Admin actions include Notes (internal), Warnings, Blocks (temporary/permanent), and Unblocks.

Can I request a time extension?

No. Only the Client can request time extensions. If the Client requests one, you have 5 minutes to accept. If you don't respond, the request is automatically declined.

What if the Client cancels while I'm working?

You will be compensated based on the cancellation window: more than 24 hours before start means no compensation; 3–24 hours before means 1 hour of pay; 3 hours or less means 2 hours of pay. Compensation uses your frozen rate and is subject to the 24-hour hold.

Can I work for multiple clients in one day?

Yes, as long as you respect the work limits (max 14 hours/day) and there is at least a 3-hour gap between slots from different Work Orders.

What are the Work Order statuses?

Draft: Being created, not visible to technicians. Opened: Published and visible for recruiting. Placed: Client confirmed and paid. Scheduled: All slots assigned, awaiting start time. In Progress: At least one technician is working. Completed: All done, evidence delivered, payment settled. Cancelled: All slots cancelled, refunds processed.

What's the difference between "Opened" and "Placed"?

Opened means the Work Order is published and visible; technicians can apply. No payment has been made. Placed means the Client has confirmed and paid; slots are locked with assigned technicians.

Can I edit a Work Order after placing it?

You cannot reduce hours or remove assigned technicians after placement. You can request time extensions (1-hour minimum) and add technicians up to 20 minutes before the start time.

What happens to unfilled slots?

If a slot remains "open" or "assigned" (unpaid) within 3 hours of its start time, it is automatically cancelled. No charges apply since no payment was made.

What's the minimum gap between slots?

1 hour between slots in the same Work Order. 3 hours between slots in different Work Orders.

What is the check-in window?

Technicians can check in starting 10 minutes before the scheduled start time, up to 10 minutes after. GPS must confirm they are within 500 meters of the work site.

What evidence is required at completion?

Service Providers must deliver all required evidence (photos, signature, etc.) for a slot to be considered completed. Specific requirements may vary by trade category and work order settings.

Can I cancel individual slots or only the full Work Order?

You can cancel individual slots without cancelling the entire Work Order. Refunds and technician compensation are calculated per slot independently.

How is the total cost calculated?

The total is calculated using the Base Rate per hour, any applicable Volume Tier Discounts, and an Operations Fee. All components are displayed transparently during the Work Order creation process. No price is fixed and amounts may vary.

What is the Operations Fee?

The Operations Fee is a per-hour per-slot administrative fee that covers platform operations costs. It is added on top of the base rate (after discount). The fee amount is referential and may vary; the current rate is displayed during order creation.

Is there a pre-authorization hold?

Yes. When you Place a Work Order, the full amount is authorized on your payment method to verify sufficient funds. The charge is captured upon confirmation.

What is the cancellation policy for Clients?

More than 24 hours before: Full refund, Technician receives no compensation. 3–24 hours before: Refund minus 1 hour of tech pay + ops fee. 3 hours or less: Refund minus 2 hours of tech pay + ops fee. Refunds are processed through Stripe and typically appear within 5–10 business days.

When is a refund NOT available?

Refunds are not available for fully completed work orders with all evidence delivered, or for disputes filed more than 24 hours after completed delivery.

How long does a refund take?

Refunds are processed back to the original payment method through Stripe. They typically appear within 5–10 business days, depending on your bank or card issuer.

What if I disagree with a charge or refund?

Contact support within 24 hours, provide your Work Order number, slot details, and issue description. We review within 3–5 business days and communicate the resolution via email. If unsatisfied, you may request an escalation to senior administrators.

What is the Marketplace?

The Marketplace is the public directory of licensed contractors organized by trade category (General Contractor, Electrical, Plumbing, HVAC, Roofing). Clients can browse profiles, view certifications, and hire directly.

How do I get listed?

Complete your profile with company info, provide your license number, license state, a license PDF, and an insurance PDF. Only profiles with active status are visible to Clients.

Can my listing be removed?

Yes. The Platform may deactivate or block your listing for terms violations, verified complaints, or expired licensing/insurance. Actions are logged with timestamps and severity levels for audit purposes.

Is there a fee to be listed?

No. There is no fee to be listed in the Marketplace. Revenue is generated through a per-hour platform commission on completed work orders.

Does GPS need to be on?

Yes. Technicians must have GPS enabled to check in. The system verifies you are within 500 meters of the work site before allowing check-in.

What happens if GPS fails during check-in?

If GPS cannot verify your location, you will not be able to check in. Contact support immediately with your Work Order number. The 10-minute no-show window still applies, so time is critical.

Can I use the platform on mobile?

Yes. OneFieldPro is available as a mobile application and through the website at onefieldpro.com. GPS check-in requires the mobile app.

How are admin actions tracked?

All admin actions (Notes, Warnings, Blocks, Unblocks) are logged with timestamps, severity levels (low/medium/high/critical), and descriptions for complete audit trails.

What if the system goes down during my work?

Contact support immediately. The Platform will review the situation and ensure proper compensation. Active slots are tracked server-side, so your work time is recorded even during temporary outages.